Free Shipping in Canada & US

Operated by Gestion Erick Guilbault
Support : E-mail : sales@gestioninf-eg.com

Shipping & Return Policy

SHIPPING POLICY

Last updated September 01, 2024
  
This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://store.gestioninf-eg.com/terms-conditions.
 
 Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
 
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
 
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
 
Free Shipping
 
We offer free Standard 30 to 45 days shipping on all orders.
 
DO YOU DELIVER INTERNATIONALLY?
 
We do not offer international shipping.
 
WHAT HAPPENS IF MY ORDER IS DELAYED?
 
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
 
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
 
If you have any further questions or comments, you may contact us by:
  • Email: sales@gestioninf-eg.com

Return Policy

Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us before we ship your package. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds
Your satisfaction is our #1 priority. Therefore, we would do everything in our ability to satisfy your shopping experience in our online shop.

If you did not receive the product within the guaranteed time (45 days excluding 1-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Great Exclusive Gear e (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of store.gestioninf-eg.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message on Contact Us page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded.
Sale items cannot be refunded.

Duties and Taxes

According to our shop policy, buyers are responsible for any Duties and Import Taxes that may apply. For any questions, reach out to sales@gestioninf-eg.com

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

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